narture.co.uk privacy policy

welcome to narture.co.uk's privacy policy.

Effective from

June 2021

The type of personal information we collect

We currently collect and process the following information:

  • We receive, collect and store any information you enter on our website or provide us in any other way

  • Personal identifiers, contacts and characteristics (for example, name and contact details), payment details, comments, feedback, product reviews, recommendations, and personal profile

  • ‘Online identifiers’ includes IP addresses and cookie identifiers which may be personal data

  • We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address

  • When you complete or send a message through a contact form or sign up to a mailing list, this includes personal identifiers

  • We may receive Personal Information about you from third-party sources, such as 1) security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, 2) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information)

  • Your personal information will be used for the specific reasons stated below only

Why do you collect such personal information?

We use the information provided to carry out the following actions:

  • To provide and operate the Services;

  • .To further develop, customise, expand, and improve our Services, based on Users’ common or personal preferences, experiences and difficulties;

  • To provide our Users with ongoing customer assistance;

  • To be able to contact our Users with general or service-related notices and promotional messages (as further detailed in Section 8 below);

  • To help us to update, expand and analyse our records to identify new customers;

  • To analyse our performance and marketing activities;

  • To create statistical data and other aggregated and/or inferred information, which we may use to provide and improve our respective services;

  • To enhance our data security and fraud prevention capabilities; and

  • To comply with any applicable laws and regulations.

Why do you collect such personal information?

We use the information provided to carry out the following actions:

  • To provide and operate the Services;

  • To further develop, customise, expand, and improve our Services, based on Users’ common or personal preferences, experiences and difficulties;

  • To provide our Users with ongoing customer assistance;

  • To be able to contact our Users with general or service-related notices and promotional messages (as further detailed in Section 8 below);

  • To help us to update, expand and analyse our records to identify new customers;

  • To analyse our performance and marketing activities;

  • To create statistical data and other aggregated and/or inferred information, which we may use to provide and improve our respective services;

  • To enhance our data security and fraud prevention capabilities; and

  • To comply with any applicable laws and regulations.

We partner with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, “Third Party Service Provider(s)”).

We may share the following categories of Personal Information with Third Party Service Providers for a business purpose:

  • identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers

  • commercial information, for example information regarding products or services purchased, obtained, or considered